Our Payment and Refund Policy

We require you to supply your credit or debit card details while you are making your online booking.

This will allow us to process your payment (and your Medicare rebate if applicable) after your session.

If you let us know that you can’t attend your appointment, we can help you to reschedule (e.g. if you wake up sick that morning). But please let us know as soon as you can.

If you just don’t show up for your appointment – your credit or debit card will be charged for 80% of the session cost and this will not be refunded. And you will also not receive your Medicare rebate as you didn’t have the session.